Tiva Privacy Policy

Last Updated: November 24, 2025

Effective Date: November 24, 2025

1. Introduction

Welcome to Tiva ("we," "our," or "us"). We are committed to protecting your privacy and ensuring a safe, respectful environment for all users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application Tiva (the "App").

By downloading, installing, accessing, or using Tiva, you agree to be bound by this Privacy Policy and our Terms of Service. If you do not agree with the terms of this Privacy Policy, please do not use our App.

2. Information We Collect

2.1 Information You Provide to Us

• Account Information: When you create an account, we collect your username, profile bio, and any profile picture you choose to upload.
• User-Generated Content (UGC): We collect content you create and share through the App, including but not limited to:
  • Posts and comments in the community section
  • Chat messages and conversations
  • Photos and videos you upload
  • Workout progress and achievements
  • Feedback and reviews
• Payment Information: For in-app purchases, payment processing is handled by Apple through the App Store. We do not collect or store your credit card information. We may receive transaction confirmations and purchase history from Apple.
• Communication Data: If you contact us for support, we collect your email address and any information you provide in your communications with us.

2.2 Information Automatically Collected

• Device Information: We collect information about your device, including device type, operating system version, unique device identifiers, and mobile network information.
• Usage Data: We collect information about how you interact with the App, including features you use, time spent in the App, and navigation patterns.
• Log Data: We automatically collect log information when you use the App, including IP address, access times, and app crashes.
• Location Data: We do not collect precise location data. However, we may collect general location information based on your IP address for analytics purposes.

2.3 Information from Third Parties

• Apple App Store: We receive information from Apple regarding your in-app purchases, subscription status, and transaction history.
• Analytics Services: We may use third-party analytics services that collect information about your use of the App.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Maintain the App: We use your information to create and manage your account, provide customer support, and ensure the App functions properly.
• To Process In-App Purchases: We use purchase information to process transactions, manage subscriptions, and provide access to premium features.
• To Improve Our Services: We analyze usage data to understand how users interact with the App and to improve features and user experience.
• To Moderate Content: We review user-generated content to ensure compliance with our Community Guidelines and Terms of Service.
• To Communicate with You: We may send you notifications, updates, and promotional materials related to the App.
• To Ensure Safety and Security: We use information to detect, prevent, and address fraud, abuse, and other harmful activities.
• To Comply with Legal Obligations: We may use your information to comply with applicable laws, regulations, and legal processes.

4. User-Generated Content (UGC) Policy

Tiva provides a platform for users to create, share, and interact with content. We are committed to maintaining a safe, respectful, and positive community environment. All user-generated content is subject to our Community Guidelines and Terms of Service.

4.1 Sexual Content and Pornography

• Contains explicit sexual content, nudity, or pornography
• Depicts sexual acts, sexual violence, or sexual exploitation
• Contains sexually suggestive or explicit language
• Promotes or solicits sexual services
• Contains any form of child sexual abuse material (CSAM) or content that could be considered as such
• Uses sexual imagery or language to harass, intimidate, or exploit others

Enforcement: Any content violating this policy will be immediately removed, and the user account will be permanently banned. We report illegal content to appropriate law enforcement authorities.

4.2 Violent, Graphic, or Disturbing Content

• Depicts graphic violence, gore, or extreme brutality
• Shows real or simulated acts of violence, torture, or harm to humans or animals
• Contains disturbing imagery that may cause psychological distress
• Promotes self-harm, suicide, or dangerous activities
• Contains graphic medical procedures or injuries
• Depicts death, mutilation, or severe injury in a graphic manner
• Contains content that could trigger trauma or phobias

Enforcement: Content that is excessively violent or disturbing will be removed immediately. Repeated violations may result in account termination.

4.3 Gambling and Betting

• Promotes or facilitates gambling, betting, or wagering activities
• Contains links to gambling websites or online casinos
• Advertises gambling services, lottery tickets, or betting platforms
• Encourages users to participate in gambling activities
• Provides information on how to gamble or place bets
• Contains gambling-related promotional content or offers

Enforcement: All gambling-related content will be removed. Users posting such content may face account suspension or termination.

4.4 Illegal Drugs and Substances

• Promotes, sells, or facilitates the use of illegal drugs or controlled substances
• Contains instructions on how to manufacture, purchase, or use illegal drugs
• Advertises drug paraphernalia or drug-related products
• Encourages or glorifies drug use
• Contains images or descriptions of illegal drug use
• Promotes the sale or distribution of prescription medications without a prescription
• Contains content related to the illegal use of legal substances

Enforcement: Any content related to illegal drugs will be immediately removed and reported to law enforcement. Users posting such content will be permanently banned.

4.5 Political Content

• Contains political campaigning, endorsements, or political advertisements
• Promotes specific political parties, candidates, or political movements
• Contains political propaganda or misinformation
• Encourages political activism or protests
• Contains content that could influence elections or political processes
• Promotes divisive political ideologies or extremist views
• Contains political content that may violate local laws or regulations

Enforcement: Political content will be removed to maintain a neutral, inclusive environment. Repeated violations may result in account restrictions.

4.6 Discrimination, Hate Speech, and Harassment

• Contains hate speech targeting individuals or groups based on race, ethnicity, nationality, religion, gender, sexual orientation, disability, or other protected characteristics
• Promotes discrimination, segregation, or exclusion of any group
• Contains slurs, derogatory terms, or offensive language targeting protected groups
• Incites violence or hatred against individuals or groups
• Contains content that denies historical events such as the Holocaust or other genocides
• Promotes supremacist ideologies or extremist views
• Contains content that harasses, bullies, or intimidates others
• Uses discriminatory language or imagery

Enforcement: Any content containing discrimination or hate speech will be immediately removed. Users posting such content will be permanently banned, and we may report violations to law enforcement.

4.7 Additional Prohibited Content

• Spam and Scams: Unsolicited promotional content, phishing attempts, or fraudulent schemes
• Copyright Infringement: Content that violates intellectual property rights
• Personal Information: Sharing private information of others without consent
• False Information: Spreading misinformation, fake news, or deceptive content
• Malware and Security Threats: Links to malicious websites or content that could harm devices
• Illegal Activities: Content promoting any illegal activities beyond those specifically mentioned

4.8 Content Moderation

We employ a combination of automated systems and human moderators to review user-generated content. Our moderation process includes:

• Automated Screening: AI-powered systems scan content for prohibited material before it is published
• User Reporting: Users can report inappropriate content, which is reviewed by our moderation team
• Proactive Review: Our team regularly reviews content to ensure compliance with our policies
• Appeal Process: Users may appeal moderation decisions through our support system

4.9 Consequences of Policy Violations

Violations of our UGC policy may result in:

• Content Removal: Immediate removal of violating content
• Warning: First-time minor violations may result in a warning
• Temporary Suspension: Repeated violations may result in temporary account suspension
• Permanent Ban: Severe violations, especially those involving illegal content, will result in permanent account termination
• Legal Action: We reserve the right to report illegal content to law enforcement and pursue legal action when necessary

5. In-App Purchases and Payment Information

Tiva offers in-app purchases for premium features, subscriptions, and virtual items. All purchases are processed through Apple's App Store payment system.

5.1 Payment Processing

• All payments are processed securely through Apple's App Store
• We do not collect, store, or process your credit card or payment information
• Apple handles all payment transactions and stores your payment details securely
• We receive confirmation of purchases and transaction details from Apple for account management purposes

5.2 Purchase Information We Receive

• Transaction confirmations and purchase receipts
• Product identifiers and purchase dates
• Subscription status and renewal information
• Refund status (if applicable)

This information is used solely to manage your account, provide access to purchased features, and handle customer support requests.

5.3 Subscription Management

• Subscriptions are managed through your Apple ID account settings
• You can cancel subscriptions at any time through the App Store
• We do not have the ability to process refunds directly; all refund requests must be made through Apple
• Subscription renewals are automatic unless cancelled before the renewal date

5.4 Virtual Items and Currency

• Virtual items, coins, and in-app currency are non-transferable and non-refundable
• Virtual items have no real-world value and cannot be exchanged for money
• Virtual items are tied to your account and cannot be transferred to other users

6. Data Storage and Security

6.1 Data Storage

Your data is stored using the following methods:

• Local Storage: Most user data, including profile information, preferences, and progress, is stored locally on your device using iOS secure storage mechanisms
• Cloud Storage: Some data may be synchronized across your devices using iCloud or other secure cloud services
• Server Storage: User-generated content, chat messages, and community posts are stored on our secure servers

6.2 Security Measures

We implement industry-standard security measures to protect your information:

• Encryption of data in transit using TLS/SSL protocols
• Secure storage of sensitive information using iOS Keychain
• Regular security audits and vulnerability assessments
• Access controls limiting employee access to user data
• Monitoring systems to detect and prevent unauthorized access

6.3 Data Retention

• We retain your account information for as long as your account is active
• User-generated content is retained until you delete it or your account is terminated
• We may retain certain information for legal, regulatory, or business purposes even after account deletion
• You can request deletion of your data at any time by contacting us

7. Your Rights Under GDPR

If you are located in the European Economic Area (EEA) or United Kingdom, you have certain rights under the General Data Protection Regulation (GDPR):

7.1 Right of Access

You have the right to request access to the personal data we hold about you, including:

• What personal data we process
• Why we process it
• Who we share it with
• How long we retain it

7.2 Right to Rectification

You can request correction of inaccurate or incomplete personal data. You can update most information directly through the App settings.

7.3 Right to Erasure ("Right to be Forgotten")

You can request deletion of your personal data. We will delete your data unless we have a legitimate reason to retain it (e.g., legal obligations, dispute resolution).

7.4 Right to Restrict Processing

You can request that we limit how we use your personal data in certain circumstances.

7.5 Right to Data Portability

You can request a copy of your personal data in a structured, machine-readable format.

7.6 Right to Object

You can object to processing of your personal data for certain purposes, such as direct marketing.

7.7 Right to Withdraw Consent

Where we process your data based on consent, you can withdraw consent at any time.

7.8 Exercising Your Rights

To exercise any of these rights, please contact us at support@TivaMarket.com. We will respond to your request within 30 days.

7.9 Data Protection Officer

For GDPR-related inquiries, you can contact our Data Protection Officer at support@TivaMarket.com.

8. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

8.1 Service Providers

• We may share information with third-party service providers who perform services on our behalf, such as:
  • Cloud storage and hosting services
  • Analytics and data analysis services
  • Content delivery networks
  • Customer support services
• These service providers are contractually obligated to protect your information and use it only for the purposes we specify

8.2 Legal Requirements

• We may disclose information if required by law, court order, or government regulation
• We may share information to comply with legal processes or respond to government requests
• We may disclose information to protect our rights, property, or safety, or that of our users or others

8.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

8.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

9. Children's Privacy

Tiva is not intended for users under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information immediately.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@TivaMarket.com.

10. International Data Transfers

Tiva is available globally (except in the People's Republic of China). Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by the European Commission
• Compliance with applicable data protection laws
• Implementation of security measures to protect transferred data

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze how you use the App
• Provide personalized content and advertisements
• Improve our services

You can control cookies through your device settings, though disabling cookies may affect App functionality.

12. Third-Party Links and Services

The App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated Privacy Policy in the App
• Updating the "Last Updated" date at the top of this policy
• Sending you a notification through the App (for significant changes)

Your continued use of the App after changes become effective constitutes acceptance of the updated Privacy Policy.

14. Your Choices and Controls

You have the following choices regarding your information:

• Account Settings: You can update your profile information, privacy settings, and preferences through the App settings
• Content Deletion: You can delete your posts, comments, and other user-generated content at any time
• Account Deletion: You can request deletion of your account by contacting us or through the App settings
• Notifications: You can control push notifications through your device settings
• Data Access: You can request a copy of your data at any time

15. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect
• Right to know if we sell or disclose your personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

16. Contact Us

17. Governing Law

This Privacy Policy is governed by and construed in accordance with applicable data protection laws, including GDPR for users in the EEA and UK. For users in other jurisdictions, local privacy laws may apply.